Natural  ·  Pure  ·  Himalayan
Free shipping on orders above ₹999
Track Order | India (IN)

Terms of sale

Last updated: September 24, 2026

This page explains the terms on which HimMool sells products through himmool.com, including payment, shipping, and our returns and refunds policy. It should be read together with our Terms of Service.

Payment

We currently accept prepaid orders through the secure payment methods shown at checkout, as well as Cash on Delivery (COD) where available for your delivery address. COD orders may require phone confirmation before dispatch, and we reserve the right to withdraw COD availability for a particular order or area.

Shipping

We currently ship within India only. Estimated delivery times and any shipping charges (including our free-shipping threshold) are shown in your cart and at checkout before you pay, and can vary by pin code and courier serviceability. Orders are typically processed within 1–3 business days before dispatch; you will receive a tracking link by email/SMS once your order ships. Delays can occasionally happen due to courier, weather or regional factors outside our control.

Please inspect your package on delivery. If the outer packaging is visibly damaged or tampered with, you may refuse delivery or note it with the courier, and should let us know within 48 hours at himmool.official@gmail.com.

Returns and refunds

Because many of our products are food, wellness or skincare items, we can only accept returns in the following cases:

  • Damaged, defective or incorrect item — contact us within 7 days of delivery with your order number and photos of the item (and packaging, if damaged). We will arrange a free replacement or a full refund, our choice, once verified.
  • Unopened and unused items — for reasons other than a defect, we accept returns of products in their original, unopened, sealed condition within 7 days of delivery. For hygiene and safety reasons, we cannot accept the return of any item once opened or used, including honey, ghee, skincare, and other consumable or topical products, unless it is damaged, defective or incorrect.

To start a return, email himmool.official@gmail.com with your order number and the reason for the return. We will confirm whether the item qualifies and share the next steps, including return shipping if applicable.

Once a return is received and inspected (or a claim is verified), we will process your refund to the original payment method, or as store credit for COD orders, within 7–10 business days. Original shipping charges are non-refundable unless the return is due to our error.

Order cancellations

You may request cancellation of an order any time before it has been dispatched by emailing us at himmool.official@gmail.com; we will refund any payment already made in full. Once an order has shipped, it can no longer be cancelled and instead follows the returns process above.

Contact

Questions about an order, shipping or a return can be sent to himmool.official@gmail.com or +91 73 7408 9975.